Reference

What These Conditions Cover

One document covers your whole account — sign-in, the wallet balance held against your number, deposits through bKash, Nagad or Rocket, and what we each expect from the other.

Account wallet rulesLocal payment stepsRegion and law checksPlain wording, no schedules

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DATA AND RECORDS

Data, Security and Account Records

Handling account records is the part of these conditions people ask about least and should ask about most. We hold your registration details, wallet movements and the payment reference behind each deposit, because that trail is what lets us resolve a dispute or prove a withdrawal months after the fact. A session cookie keeps you signed in on your own phone; clear it and the password plus one-time code come back into play. You can ask for a correction, a copy, or closure from your registered email, and we confirm in writing when it's done.

What we keep on file We store registration details, wallet movements and the payment reference behind each deposit or withdrawal. That record is what lets us answer a dispute months later, and it sits against your account alone.

Cookies and session data A session cookie keeps you signed in while you move between the lobby and your wallet on the same device. Clear it, or switch to another phone, and the password and one-time code come back.

Keeping the account locked Your password and the one-time code sent to your registered number are the two checks we run at login. Never pass that code to anyone, including a caller who says they are from support.

Changing or removing data Ask us to correct a wrong detail, or to close the account and delete what we are not required to keep. We reply from the support mailbox once the change is complete.

TERMS SUPPORT

Getting Help With khelo Terms

Ask us about a clause and quote the heading you're reading, because that gets you a straight answer faster than a screenshot. Chat opens inside your logged-in account, where the agent can already see the wallet and the payments attached to it. Anything you may need later — a closure request, a dispute over a settled round, a request for a copy of your records — should go by email from the address registered on the account. Keep the number on file reachable, since that is where the one-time code lands if we need to confirm something.

Team online

Chat inside your account

Open your logged-in account and start a chat from the help corner. The agent can already see your wallet and recent payments, so you won't retype anything. Quote the clause heading when you ask.

Email for written requests

Closure requests, record copies and disputes about a settled round are better in writing. Send them from your registered email address so we can match the account, and keep the thread for yourself.

Wallet and payment questions

If a bKash, Nagad or Rocket transfer shows on your phone but not in your account wallet, send the transaction ID through chat. We check it against the payment record and tell you what happened.

The Rules That Govern Your Account

khelo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These conditions are the agreement between you and khelo once an account exists. They cover sign-in, the wallet balance held against your number, deposits and withdrawals through bKash, Nagad, Rocket, Upay or bank transfer, and how a disagreement gets settled. Nothing here overrides the law where

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you live: whether you may hold an account, and which parts of the lobby open to you, depends on your local law and eligible regions. We keep the wording plain on purpose. Where a clause touches your money, we say so in the same paragraph instead
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of burying it in a schedule. When something changes — a payment step, a verification check, the way a withdrawal is routed — the updated text goes up here with a new date. Carrying on with the account after that date means you accept the revised
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version; if you don't, close the account and withdraw the balance first. Two things sit outside this agreement. Individual game rules from a studio decide how a round settles, and your payment provider decides how its own screens behave — a bKash transfer follows bKash's rules
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before ours. The account wallet is where the two meet. Cricket markets on BPL and international fixtures carry the same account conditions as everything else in the lobby.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Terms Questions, Answered

The six things account holders raise with us most often about these conditions, answered the way we'd answer them on chat. If your case isn't here, message support with the clause heading — the wording is what an agent works from, not a summary of it.

Yes. You sign in with the same number and password on either, and the account wallet, payment steps and rules match. Only the screen layout changes.

You can. Send the request from your registered email, move what remains to your bKash, Nagad or Rocket number first, and we confirm once both parts are done.

Tell support before we spot it ourselves. Most first slips, like opening a second account by mistake, end with a conversation and a correction. Deliberate misuse is handled under the clause you accepted.

Email from your registered address and we return the account details and transaction history tied to your number. Anything the law requires us to retain stays on file until that period runs out.

Before money leaves, we match the destination wallet number to the name on your account and trace the deposits behind the balance. That check is also what protects you if someone else reaches the account.

Sometimes, usually when a payment rail or a game rule shifts. The revised text goes up here with a fresh date, and any change touching your wallet is flagged on its own line.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Accountkhelo Login InfoLegal InfoPrivacy Policy

What These Conditions Cover

Data, Security and Account Records

Getting Help With khelo Terms

Chat inside your account

Email for written requests

Wallet and payment questions

Your Terms Questions, Answered

01 Do the same conditions apply in the browser and the app?

02 Can I close my account and take the wallet balance with me?

03 What happens if I break a rule without meaning to?

04 How do I ask for a copy of the records you hold?

05 Why is a withdrawal checked before it clears?

06 Will these conditions change while I hold an account?

Terms & Conditions

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