Reference

What You Need to Know Before You Use khelo

Using khelo means you accept the terms set out here — including eligibility rules, account conduct and jurisdiction conditions. Access to khelo depends on your local law and whether your region qualifies, so read this before you open an account.

Eligibility depends on local lawAccount conduct rules applyJurisdiction conditions vary by regionBangladesh access subject to eligible regionsContact us for any legal query
khelo What You Need to Know Before You Use khelo
LEGAL CONTACT PATHS

Reach Us About Legal or Account Questions

If you need to raise a legal question, dispute a term or request account information, these are the direct ways to contact us. We handle legal queries separately from general account support so your request reaches the right team without delay.

Email Legal Team Send your legal query, dispute or rights request to our dedicated legal address. Include your account details so we can locate your records and respond clearly.
Live Chat Support Open the live chat from your account dashboard to raise an urgent legal or account concern. Our support team escalates legal matters to the appropriate contact within the session.
Account Help Centre The help centre holds copies of current terms, jurisdiction notices and account conduct rules. Check there first — many legal questions are answered without needing a direct contact.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data and legal obligations through a set of specific practices — not vague promises. Here is what that actually means for your account on khelo.

Data Handling

Account data including your registered mobile number, wallet details and transaction history is stored securely and used only for account operation, legal compliance and support purposes.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Your account is protected by OTP verification tied to your registered number. We never ask for your bKash, Nagad or Rocket PIN — any request claiming to be from us that asks for a PIN is not legitimate.

Requesting Changes or Deletion

To request a correction to your account data, a copy of your records or deletion of your account, contact our legal team by email with your registered mobile number and the specific request.

Common Legal Questions About Your khelo Account

These are the questions we get most often about legal eligibility, account rights and what our terms actually mean for you in Bangladesh.

Access depends on your local law and eligible region. We do not make that determination for you. Check what your local law permits before opening or funding an account.

We hold your registered mobile number, account activity records and wallet transaction references from bKash, Nagad or Rocket. You can request a copy by contacting our legal team by email.

Yes. Send a deletion request to our legal email with your registered mobile number. We process requests in line with applicable law and will confirm once the deletion is complete.

Our terms cover what happens inside your khelo account after funds are received. The payment providers — bKash, Nagad, Rocket — operate under their own separate terms for the transfer itself.

We notify you through your registered contact details when we make material changes to our terms. Continued use of your account after notification means you accept the updated terms.

Raise a dispute through live chat or email our legal team directly. Include your account reference and the specific term you are questioning so we can review it properly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.