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How khelo Handles Your Personal Information

This privacy policy explains exactly what data khelo collects when you open an account or make a deposit via bKash, Nagad or Rocket — and how we keep that data secure. Access and eligibility depend on your local law and the region you're in.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access or delete dataNo third-party selling of your information
khelo How khelo Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption on all account pages and payment flows, so data moving between your phone and our servers stays protected. Cookies on khelo are used for session continuity — keeping you logged in, remembering your preferred deposit method, and tracking which pages load correctly on your device. You can manage cookie preferences through your browser settings at any time.

Encryption in Transit

SSL encryption covers every account page and payment screen. Your bKash PIN or Nagad transaction number is never exposed in plain text at any point in the flow.

Cookie Control

Session cookies keep your account active across page loads. You can clear or block non-essential cookies through your mobile browser settings without losing your account access.

Data Retention Limits

We retain your account data only as long as your account is active or as required by applicable law. Once a deletion request is verified, we remove your personal records from active systems.

Who Can Access Your Data

Only authorised staff and the payment processors handling your bKash, Nagad or Rocket transactions can access your personal data. No marketing third parties are given access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt of your request when we get it.

Live Chat Open the chat widget from any page on khelo. Describe your data request and our team will log it and follow up with next steps.
Email Support Send your privacy request to our support address listed in the contact section of your account dashboard. Include your registered mobile number for faster matching.
Account Dashboard Log into your account, go to account settings, and use the data request form to submit a correction or deletion request without contacting support directly.

Common Questions About Your Data and Rights

Below are the questions we hear most about how khelo handles personal data — from what we store when you deposit via Rocket, to how you can request that we delete your account information.

We collect your name, phone number, email and the mobile wallet you register — bKash, Nagad or Rocket. Device and browser session data is also collected to keep your account working consistently across devices.

We share data only with payment processors like bKash or Nagad, strictly to complete your transaction. We do not sell or rent your personal information to any marketing or advertising party.

Log into your account and use the data request form in account settings, or contact support via live chat or email. We confirm receipt and process verified requests within a reasonable period.

Yes. Submit a deletion request through your account dashboard or contact support directly. Once your identity is verified, we remove your personal data from active systems, subject to any legal retention requirements.

Your registered mobile wallet number is used solely for matching deposits and withdrawals to your account. It is not used for marketing contact or shared outside of the payment verification process.

Your rights and access under this policy depend on your local law and the eligible regions where access is permitted. We recommend reviewing your local regulations to understand what applies to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.